How location updates via WhatsApp work

• 0:02When the system needs the customer to confirm or adjust their order's delivery point,
• 0:07it automatically sends them a WhatsApp message with a link to this page.
• 0:11Here they see the order code and the estimated delivery window.
• 0:16Further down, the current address is shown,
• 0:18along with a map with the delivery point marked by a pin.
• 0:22The customer can drag the pin to adjust the exact location,
• 0:26or tap the button on the top right to use their current location.
• 0:30They can also add delivery instructions, like a reference for the building.
• 0:35Any change —moving the pin or writing an instruction— enables the Confirm location button.
• 0:41Before applying the change, it asks for confirmation.
• 0:45Once confirmed, the new location is saved instantly.
• 0:49The customer sees the confirmation on screen, and the order's delivery point is updated
• 0:54— without anyone needing to call them.
• 0:56The system also notifies the assigned rider about the change.
• 1:00The link has a limited number of uses, shown below the button.