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When the system needs the customer to confirm or adjust their order's delivery point,

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it automatically sends them a WhatsApp message with a link to this page.

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Here they see the order code and the estimated delivery window.

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Further down, the current address is shown,

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along with a map with the delivery point marked by a pin.

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The customer can drag the pin to adjust the exact location,

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or tap the button on the top right to use their current location.

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They can also add delivery instructions, like a reference for the building.

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Any change —moving the pin or writing an instruction— enables the Confirm location button.

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Before applying the change, it asks for confirmation.

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Once confirmed, the new location is saved instantly.

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The customer sees the confirmation on screen, and the order's delivery point is updated

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— without anyone needing to call them.

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The system also notifies the assigned rider about the change.

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The link has a limited number of uses, shown below the button.