How public order tracking works

• 0:02This is the tracking link shared with the customer
• 0:05— it's generated from the Copy tracking link button, in the guide's detail screen.
• 0:10At the top you see the company name, the tracking code, and a timeline with the order's status.
• 0:16Below that, the customer's name and any delivery comment that was added.
• 0:21Further down, a live map shows the rider's position relative to the destination,
• 0:26along with the remaining distance and the estimated delivery time.
• 0:30The history table keeps a record of every status change, with date and description
• 0:36— and, further down, the shipment's general details:
• 0:40identifier, supplier, origin and destination.
• 0:43If the order has products loaded, they're listed here with the total price and, if applicable,
• 0:49the cash-on-delivery amount.
• 0:51Photos uploaded by the rider can also be viewed full-size by tapping them.
• 0:56That's how your customer can track their order in real time,
• 1:00without needing the app or logging in — all from a single link.