How location updates via WhatsApp work (mobile)

• 0:02When the system needs the customer to confirm or adjust their order's delivery point,
• 0:07it automatically sends them a WhatsApp message with a link to this page.
• 0:11Here they see the order code and the estimated delivery window.
• 0:16Unlike the desktop version, here the content stacks in a single column
• 0:20— the same information, adapted to a narrow screen.
• 0:23Further down, the current address is shown,
• 0:26along with the map with the delivery point marked by a pin.
• 0:30The customer can drag the pin to adjust the exact location,
• 0:34or tap the button on the top right to use their current location.
• 0:38They can also add delivery instructions, like a reference for the building.
• 0:43Any change —moving the pin or writing an instruction— enables the Confirm location button.
• 0:49Before applying the change, it asks for confirmation.
• 0:53Once confirmed, the new location is saved instantly.
• 0:56The customer sees the confirmation on screen, and the order's delivery point is updated
• 1:01— without anyone needing to call them.
• 1:04The system also notifies the assigned rider about the change.
• 1:08The link has a limited number of uses, shown below the button.