Request a client change

• 0:04Sometimes a shipment ends up linked to a client that isn't the right one.
• 0:08From the app you can ask for it to be corrected.
• 0:11What you send is a request:
• 0:13the operator reviews it, and only once they approve it is the shipment updated.
• 0:18Let's see how. Open the shipment you want to correct.
• 0:21At the top, in the details, you can see the client on file:
• 0:26Cliente Norte. But the right one is Cliente Centro. Tap "Request change".
• 0:31Choose "Request client change".
• 0:34At the top you see the current client.
• 0:36Open the list of clients and pick the right one.
• 0:40Tap "Send for review".
• 0:43The request shows up on the shipment as pending, with the previous client and the one you asked for,
• 0:48so the operator can see exactly what changes.
• 0:51If you made a mistake, you can cancel it with the trash icon while it's still pending.
• 0:56When the operator approves it, the shipment moves to the new client.
• 1:01If they reject it, it stays as it was.
• 1:03That way, the operator learns about every change and validates it before it's applied.