WEBVTT

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This is the tracking link shared with the customer

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— it's generated from the Copy tracking link button, in the guide's detail screen.

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At the top you see the company name, the tracking code, and a timeline with the order's status.

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Below that, the customer's name and any delivery comment that was added.

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Further down, a live map shows the rider's position relative to the destination,

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along with the remaining distance and the estimated delivery time.

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The history table keeps a record of every status change, with date and description

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— and, further down, the shipment's general details:

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identifier, supplier, origin and destination.

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If the order has products loaded, they're listed here with the total price and, if applicable,

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the cash-on-delivery amount.

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Photos uploaded by the rider can also be viewed full-size by tapping them.

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That's how your customer can track their order in real time,

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without needing the app or logging in — all from a single link.
