WEBVTT

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When you pick up or deliver a shipment, the number of packages may not match what's listed:

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the customer gives you one more box, or one is missing.

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From the app you can ask for it to be corrected,

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so the shipment reflects what you're actually carrying.

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What you send is a request:

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the operator reviews it, and only once they approve it is the shipment updated.

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Let's see how. Open the shipment you want to correct.

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Further down you can see the packages on file:

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one small and one medium.

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But when picking it up, the customer hands us one more medium package.

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Go back to the top and tap "Request change".

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Choose "Request package change".

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At the top you see what's on file today, and below,

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each package size with its quantity.

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Since we were given one more medium, we raise the number of medium packages to two.

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If you were given a size that wasn't there, use "Add package";

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and if one is missing, remove it with the cross.

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When everything is right, tap "Send for review".

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The request shows up on the shipment as pending,

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with the packages from before and the ones you asked for,

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so the operator can see exactly what changes.

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If you made a mistake, you can cancel it with the trash icon while it's still pending.

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When the operator approves it, the shipment gets the new packages.

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If they reject it, it stays as it was.

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That way, the operator learns about every change and validates it before it's applied.