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Sometimes, when you arrive to deliver, you find the shipment's address isn't right:

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the street number is missing, it's wrong, or the customer has moved.

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From the app you can ask for it to be corrected, without calling anyone.

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What you send is a request:

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the operator reviews it, and only once they approve it is the shipment updated.

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Let's see how. Open the shipment you want to correct.

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Further down you can see the destination address on file:

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Calle 11, number 111. At the door, the customer tells us it's actually 245.

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Go back to the top and tap "Request change".

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Choose "Request destination change".

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At the top you see the current address.

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There are two ways to enter the new one, depending on what your operator has enabled.

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Tap "Choose another address".

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Here you search among the addresses already used for this customer:

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type part of the address and pick it from the list.

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If your operator doesn't allow manual entry, this is the only option you'll see.

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If manual entry is enabled, as it is here,

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tap "Edit fields manually" and then "More fields" to type the address yourself.

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Correct the street number.

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And if it helps, leave a comment for whoever comes by next.

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Tap "Send for review".

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The request shows up on the shipment as pending,

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with what was there before and what you asked for, so the operator can see exactly what changes.

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If you made a mistake, you can cancel it with the trash icon while it's still pending.

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When the operator approves it, the shipment gets the new address.

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If they reject it, it stays as it was.

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That way, the operator learns about every change and validates it before it's applied.