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Change review lets you request approval for a modification to a guide or a shipment before it's applied.

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Check the counter next to Change reviews, in the side menu:

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it shows how many reviews are pending.

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Every pending review shows up in this list.

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Tapping it shows the full detail:

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what's being proposed, who requested it and when,

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with the previous and new values side by side.

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From here you can also approve or reject the review — we'll get to that.

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For now, let's go back to the list.

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You can filter reviews by status — pending, approved, rejected, or cancelled

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— and by type, whether they're guides or shipments.

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Now let's see how this looks directly inside a guide or a shipment, and how a new review gets created.

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This shipment doesn't have any pending review yet.

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Notice the Request change button, available on both guides and shipments.

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Tapping it, you choose what you want to modify:

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the client, the packages, or the destination.

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Let's request a destination change.

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Showing more fields lets you edit the full address:

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street, number, floor, and other details.

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Let's change the street.

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Once submitted, the change stays pending approval — it isn't applied yet

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— and it shows up right away as a pending review, right there on the shipment.

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Inside a guide it looks exactly the same:

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here's a pending review waiting for someone to approve a client change.

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Back in the review list, the one we just created is already there,

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and the menu counter updated.

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Let's open it again to review the proposed change.

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And we approve it.

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It's confirmed, the change applies instantly, the review moves to approved status,

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and the pending counter goes down.

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That's the full change review workflow:

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it's generated from a guide or a shipment, reviewed with a before-and-after detail,

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filtered and tracked from the list, and the menu counter always shows how many are left to resolve.
