WEBVTT

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When you create an order from your store you can add your own details:

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an identifier, a reference, comments and the amount to collect on delivery.

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Let's walk through the whole flow.

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We fill in the origin as usual:

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state, city, the street with its address suggestion, the number and the sender's details.

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If you always ship from the same place, check "Save as default origin".

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The next time you create an order, the origin is already filled in.

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It's saved in this browser and cleared when you log out.

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The destination, the service and the shipment type are filled in just like in any order.

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The optional details show up in the summary.

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The identifier and the reference help you find the order with your own codes,

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and the comments are visible to whoever prepares and delivers it.

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For cash on delivery, choose the currency, which already comes set to your store's,

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and type the amount to collect, with up to two decimals.

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Each of these fields only shows up if it's enabled in your store's settings;

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otherwise the summary stays as usual. Let's create the order.

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In the order detail you see the identifier, the reference,

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the comments and the amount to collect.

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If you have permission, a pencil appears next to each one so you can correct it.

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For example, we change the reference and save.

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The change is recorded in the order history, with who made it and the previous value.

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Same with the amount to collect:

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we update it and it also applies to the shipment the driver delivers.

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You can also remove it from here.

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What you can edit depends on each order's permissions according to its status:

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an order that was already delivered, for example, can be locked.

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That's how you enter and keep each order's own details up to date.